Complaints

Complaints can generally be put into three categories:

1.  Patient care, encounter complaints or concerns – It is best to discuss with the provider or the nurse at the time of service.  If this does not resolve your concern then they should be directed to the clinic officer manager where the complaint originated.  If this does not result in resolution then the complaint/concern should be put into writing on the official complaint form and forwarded to the Director of Business Services.  You may email your concern to Ray Brueland at rbrueland@toccoaclinic.com, fax him at 706-886-6542, or mail it to Ray Brueland, 58 Big A Rd, Toccoa, GA  30577.

2.  Billing complaints – These should be directed to one of our customer service representatives.  Judy Means at 706-282-5224. She is located at the main Toccoa Clinic building on the 2nd floor. Her email is jmeans@toccoaclinic.com.  Kathy Kelley at 706-282-5214. She is located at the main Toccoa Clinic building on the 3rd floor.  Her email is kkelley@toccoaclinic.com.  Kim Allison at 706-282-5267. She is located at the Foothills Centre.  Her email is kallison@toccoaclinic.com.

3.  Safety or operational complaints - These should be directed to the clinic officer manager where the incident occurred.  If this does not result in resolution then the complaint/concern should be put into writing on the official complaint form and forwarded to the Director of Business Services.  You may email your concern to Ray Brueland at rbrueland@toccoaclinic.com, fax him at 706-886-6542, or mail it to Ray Brueland, 58 Big A Rd, Toccoa, GA  30577.

TCMA Official Complaint Form